The Process

1. We get to know each other

We start with a conversation. Our first meetings lay the foundation for good communications, effective relationships and ultimate success. Establishing mutual trust and rapport is important, so we take the time to understand you, your organization, and the major goals and challenges you face.

2. We assess your situation

In this confidential session, we help you define your objectives, challenges or performance gaps. We clarify your goals and listen carefully to your organizational and human needs. We use proven assessment tools, interviews and surveys to help you analyze your situation so you can establish priorities.

the_process3. We develop a customized approach

Many of us face similar challenges, yet people and cultures are unique. Taking the time to know both helps the RLS Focused Solutions team develop the right approach for you. We design a program comprised of selections from our portfolio of professionally designed, field-tested processes; such as, but not limited to, Executive Leadership, Team Leadership, Sales, Customer Loyalty or Strategic Planning. These are often group sessions, but we may also suggest individual coaching for you or some of your key staff members.

4. We define quantifiable goals

Peter Drucker said, “What you can’t measure, you can’t manage.” We set measurable targets and help you achieve them. This could be expressed increased sales, better morale indicators, higher quality, improved customer loyalty, and reduced conflict. We’ll help you define your metrics dashboard so you have ongoing tools to measure your success.

5. We implement the solution

Change happens. Positive change, effective change—the kind you need to improve performance and outcomes—takes your leadership and your commitment. We typically meet with you and/or your group for 2 hours each session,  guiding you through each step of the process, then follow-up to make sure your goals are met. When your goals, your team members’ goals and the company goals are aligned, your company’s performance will soar.

6. We follow up

In your business, it’s “follow up.” Without it, your team may drift away from the changes and programs you’ve implemented, and older, ineffective habits can settle back in. We include follow up in all of our programs. We’ll schedule meetings with you and your organization to make sure you meet the measurable goals you set. If you need course correction, RLS Focused Solutions will guide you back on track.