In our over 20 years of business coaching with both small businesses and nonprofits
one of the main issues is hiring. So often the manager or owner involved makes a bad hiring decision. As a business coach we hope to make the hiring decision one which produces excellent employees in the majority of cases. We recommend a hiring process with a number of steps that provides improved results. Here is an outline of those steps.
Boards of Directors are essential. They are required by law to ensure that the public good is furthered. They should also be a vital resource access not just to funds but also to community connections and expertise. Unfortunately, too many boards are ineffective and seem to the staff and to themselves to be of questionable value.… Read the rest
As business coaches, one of our most important roles is the development of great leaders. Whether your role is company president, nonprofit executive director, department head, entrepreneur or even parent, leadership is key to your success. We defined leadership success as the continual achievement of your own predetermined goals stabilized by balance and purified by belief.… Read the rest
We are pleased to announce that RLS Focused Solutions has become a Value-Added Associate of TTI Success Insights, a Phoenix based organization which provides personal and organizational assessments. TTI is a worldwide organization with over 20 years’ experience in developing and analyzing cutting edge individual and organizational assessments. During that period, they have helped over 100,000 companies improve the lives and productivity of their employees, organization and management teams. These results were based on the implementation of over 30 million assessment.… Read the rest
Many people seem to be successful in all they do, while others flounder along in the rear. People become successful because they have set goals and taken the necessary action steps to achieve them.
As our businesses and organizations return to a pre-virus status, our owners and managers are currently in a hiring mode. Because of the lack of applicants, one may be overly anxious to hire the first available candidate. Let us consider the cost and time wasted in hiring the wrong person and consider a better methodical approach.
Consider the time and cost associated with finding and evaluating candidates. There are first the media costs, whether you use a publication, a website or even social media. Newspaper adds are expensive. We even have seen television ads for finding help. Combine those out of packet costs with your time in reviewing applications and interviewing. If you nothing else that time diverts you from pursuing your daily business which is already stretched due to a lack of staff.… Read the rest
In a previous article we discussed Resilient Leadership during a crisis. In June we presented, in conjunction with the Brunswick County Chamber of Commerce, a webinar entitle Resilient Leadership, Rebounding from the Coronavirus. That Zoom webinar was recorder and is available through this Link. Hope you find it useful.
You started the year with great plans and expectations, but sometime during the month of March, the work seemed to end. It was if your customers went into hiding and your telephone stopped ringing. If you are a retail business or retail store, you had to shut down. You had to layoff much of the staff you had hired and trained over a period of months and years. You found yourself disheartened and in a state of crisis.… Read the rest
So often we find that a business or a nonprofit organization has wandered into an area which might not be consistent with their Mission. They are spending time and energy addressing some idea that diverts them from the important issues which need to be addressed. Let me remind you that our business name is RLS Focused Solutions. One of the roles of a business coach is to remind the client not to lose their focus.… Read the rest
Well-managed, competitive companies have accepted the leadership challenge of creating an effective strategic plan for their business and sharing it with everyone in the organization. In doing so, they position themselves to respond to opportunities, rather than react to market conditions and competitive pressures.
Too many business people view weak market conditions or a poor economy as the reason for their lack of success. However, even in the worst economy, leaders in every field emerge victorious. Why? Because they realize that success is not based on the conditions of the world, but on the decisions they make and the goals that they choose to set and achieve. Success doesn’t just happen.… Read the rest
During several of our seminars we often project the illustration shown here on the right. Upon noticing it, the most common question is: “What is this?”
This is referred to as the KASH Box and as we explain its purpose and meaning, the listener usually nods their head and smiles. They often said, “I’ve believed this for years, but I never saw it expressed this way. Seeing it reinforces what I’ve always known.”… Read the rest
I believe at the core of leadership is whether the leader is trusted by others. Would you be motivated to believe and follow a manager who you did not trust? How would the staff work to accomplish the plans and goals put forward by that leader or manager? Whether you are the owner of a business, the leader of a nonprofit, or a government official, leadership starts with Trust.
This is true not only in leadership, but in all business transaction. I was once involved in the sale of a business to a venture capital organization. Although there was substantial due diligence and extensive legal scrutiny before the finalization of the contract, one of the principles made a memorable statement.… Read the rest
This is that time of year when we reflect on the events of the previous year and begin to plan for the current year. Think back over the last year and think what you learned from your failures and successes. We hope to be lifetime learners and understand that much of our education comes from our practical experience. Therefore, let’s build our future with what we learned for the past.
There is ongoing discourse in all sectors (public, private, healthcare and non-profit) regarding the need for retaining talented employees. And there is consistent agreement that doing so can be more difficult and challenging than hiring them. The retention of good employees is a human resources strategy that contributes in many ways to the overall performance of an organization. Effective employee retention results in lower turnover and associated costs, increased customer and employee satisfaction, increased productivity, improved product quality, and greater financial success.… Read the rest
Susan is the owner of a profitable and growing service business. She has worked hard to grow the business, spent many hours away from family and friends. She has done most of the business management herself, dedicating only minor clerical tasks to others. Her strengths are in sales and marketing, but she is frustrated by being constantly pulled away to supervise the work crews and address customer complaints. The conclusion is that she must begin to delegate some of the supervisory responsibilities to someone else.… Read the rest
As we work with small and emerging businesses, one of the most rewarding milestones is when the business leader is able to read and evaluate the state of their business by reading and understanding their monthly financial statement. Most start-up business leaders manage their businesses by the balance in their checkbook. This is understandable since they must have the funds to pay employees, supplier and feed their family. As they grow, this is not enough to control and manage their business. They must develop an understanding of the profitability of the work that they do and its ability to cover the expenses generated. Is there enough income to pay for advertising, administration salaries, rent, taxes, etc.?… Read the rest
Our client businesses come with a variety of objectives for the sustainability of their efforts. Some just want to be more profitable. Some want to pass the business onto their family. But the ones who are the most exciting are those who want their business to grow in services and products they provide. Of course, that includes growth in revenue and profitability. These are building enterprises of greater value. Most start with a founder, who by their hard work and willpower have built a strong business, but somewhere along the line their progress is stalled.… Read the rest
Leadership is a key element in the development or rebirth of any organization, whether it is a for-profit business or non-profit community organization. It is important to large corporations, such as General Electric; small local businesses, such as a town dry cleaner; city, county and state government; churches, and service organizations such as Rotary.… Read the rest
As you drive down the street in any town in this county the most prolific visible sign is “help wanted”. With an unemployment rate of 3.8 %, the replacement of those who leave is extremely difficult. Managers need to minimize turnover to maintain a workforce that can produce its products and service its customers. The Work Institute reports that in 2018, 42 million employees left the company where they had been employed. That amounts to one in every four people. The Society of Human Resources Management (SHRM) estimates that replacement costs to hire a new employee is $4,129.
Let’s understand the term turnover rate. It is calculated as follows. First add the total number of employees at the beginning of a period to the total number of employees at the end of a period.… Read the rest
Maybe you are a business or a non-profit that completed writing a strategic plan within the last one to two years. You spent many hours with your board of directors or management team carefully crafting the wording within each step of the process. Maybe you used a consultant or let a team member lead the discussion. Everyone felt good about the completion of the document, but a year later the status quo continues. What happened?… Read the rest