Tag Archives: coach

Nonprofit Leadership During a Crisis

Resilient Leadership

 You started the year with great plans and expectations, but sometime during the leadershipmonth of March, the work seemed to end. You may have had to close your office and possibly work from home. Your staff may have become apprehensive about working with clients. The annual fundraising event may have been canceled or postponed. You found yourself disheartened and in a state of crisis.… Read the rest

Focus on the Plan

Staying Focused

focused So often we find that a business or a nonprofit organization has wandered into an area which might not be consistent with their Mission. They are spending time and energy addressing some idea that diverts them from the important issues which need to be addressed. Let me remind you that our business name is RLS Focused Solutions. One of the roles of a business coach is to remind the client not to lose their focus.… Read the rest

Hiring Motivation and the KASH Box

The KASH Box

Hiring

 During several of our seminars we often project the illustration shown here on the right. Upon noticing it, the most common question is: “What is this?”

This is referred to as the KASH Box and as we explain its purpose and meaning, the listener usually nods their head and smiles. They often said, “I’ve believed this for years, but I never saw it expressed this way. Seeing it reinforces what I’ve always known.”… Read the rest

Trust at Work

 

Trust and Leadership

trustI believe at the core of leadership is whether the leader is trusted by others. Would you be motivated to believe and follow a manager who you did not trust? How would the staff work to accomplish the plans and goals put forward by that leader or manager? Whether you are the owner of a business, the leader of a nonprofit, or a government official, leadership starts with Trust.

This is true not only in leadership, but in all business transaction. I was once  involved in the sale of a business to a venture capital organization. Although there was substantial due diligence and extensive legal scrutiny before the finalization of the contract, one of the principles made a memorable statement.… Read the rest

Effective Strategies for Employee Retentions

Effective Retention Strategies

employees There is ongoing discourse in all sectors (public, private, healthcare and non-profit) regarding the need for retaining talented employees. And there is consistent agreement that doing so can be more difficult and challenging than hiring them. The retention of good employees is a human resources strategy that contributes in many ways to the overall performance of an organization. Effective employee retention results in lower turnover and associated costs, increased customer and employee satisfaction, increased productivity, improved product quality, and greater financial success.… Read the rest

Delegation of Responsibility

The New Supervisor

delegationSusan is the owner of a profitable and growing service business. She has worked hard to grow the business, spent many hours away from family and friends. She has done most of the business management herself, dedicating only minor clerical tasks to others. Her strengths are in sales and marketing, but she is frustrated by being constantly  pulled away to supervise the work crews and address customer complaints. The conclusion is that she must begin to delegate some of the supervisory responsibilities to someone else.… Read the rest

Business Profitability

Management by the Financial Statement

financial

 As we work with small and emerging businesses, one of the most rewarding milestones is when the business leader is able to read and evaluate the state of their business by reading and understanding their monthly financial statement. Most start-up business leaders manage their businesses by the balance in their checkbook. This is understandable since they must have the funds to pay employees, supplier and feed their family. As they grow, this is not enough to control and manage their business. They must develop an understanding of the profitability of the work that they do and its ability to cover the expenses generated. Is there enough income to pay for advertising, administration salaries, rent, taxes, etc.?… Read the rest

Building Leadership

 

Building the Leadership Team

coach

Our client businesses come with a variety of objectives for the sustainability of their efforts. Some just want to be more profitable. Some want to pass the business onto their family. But the ones who are the most exciting are those who want their business to grow in services and products they provide. Of course, that includes growth in revenue and profitability. These are building enterprises of greater value. Most start with a founder, who by their hard work and willpower have built a strong business, but somewhere along the line their progress is stalled.… Read the rest

Are Leaders Born or Made?

Some Management Coaching Ideas on Leadership

managementLeadership is a key element in the development or rebirth of any organization, whether it is a for-profit business or non-profit community organization. It is important to large corporations, such as General Electric; small local businesses, such as a town dry cleaner; city, county and state government; churches, and service organizations such as Rotary.… Read the rest

Coaching People

 

Coaching People to Think

coaching As a young co-op student with General Motors, one of my first assignments was to work in the personnel department (we now call it Human Relations). People would come in to apply for work. We would tell them to fill out an application and we would keep it on file. One day I was standing at the counter talking to a supervisor in the department when an applicant came through the door and asked, “What are the qualifications necessary to work here”. The supervisor replied, “Just a strong back and a weak mind”… Read the rest

Building a Small Business

Working with Small Business

businessOver the last 13 years we have had the opportunity to work with a number of small businesses, all owned by an individual, with some degree of family involvement. It has been truly a unique learning experience because the majority of my business background was either with larger corporations or in the academic community. In that environment, great importance was placed on growing revenue and profit. While most of these smaller businesses are motivated to grow and be more profitable, several are more interested in sustainability. Maintaining a family-centered life style can often be a chief motivator.

Our focus has not been on brand new businesses that might be classified as start-up. Our clients tend to be already well established businesses who may be in need of making changes required achieve higher levels of success.… Read the rest

Business Coaching

Business Coaching

coachingWe are often in a social situation where we meet people, who will eventually ask us, what we do. When we reply that part of our practice is business coaching they often reply, “OH that’s nice.”  They say that in a way which indicates that they are unsure of what that means and are fearful of finding out more about the subject. They assume that they are well equipped to handle their business issues or that this is a “touchy feely” subject that makes them uncomfortable.… Read the rest

Finding Leaders

Are Leaders Born or Made?

Some Management Coaching Ideas on Leadership

leaders

Leadership is a key element in the development or rebirth of any organization, whether it is a for-profit business or non-profit community organization. It is important to large corporations, such as General Electric; small local businesses, such as a town dry cleaner; city, county and state government; churches, and service organizations such as Rotary.… Read the rest

Fears

Facing Your Fears as an Entrepreneur

entrepreneurEvery entrepreneur I have ever talked to has had to come face to face with his/her fears. I have had to as well. I want to share with you some of the techniques I have used to face them.

The first step is not to be in denial. You have fears even if you don’t readily acknowledge them. They sometimes take the form of chatter in the back of your head that says you can’t do it.… Read the rest

Coaching

Five Tips to Becoming A Coach In Everyday Life

coachingBe the change you want to see occur in the world around you. We can’t make other people be more considerate, helpful, honest, etc., but if everyone were to work on him or herself and develop these attributes, our world would be a better place. In this article, we will examine five attributes to becoming a coach in everyday life.

Read the rest

Effective Communication

Six Steps to Effective Communication

communicationEffective leaders are known for being excellent communicators. Here’s what to do.

1) Avoid “Not.” Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, “I can’t,” you appear helpless and ineffective. Instead, talk about what you can do and what you want.… Read the rest

Praise Matters

Praise Matters

praiseIn working with businesses and organizations of all kinds, I hear the same concerns everyday:

  • How do we increase productivity?
  • How do we improve Customer service?
  • How do we keep people actively engaged in their work and with others on their team?
  • How do we reduce turnover?
  • How do we improve safety?

Even if you aren’t thinking about or concerned with every one of those questions, I’m sure at least one of them has kept you up at night in the past.… Read the rest

Customer Teams

Customer Focused Teams

teamsTo be more responsive to customer needs, emphasize customer satisfaction, develop closer relationships with their customers and flatten the management structure, some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer focused teams that exist to provide customers a one-stop shopping service.… Read the rest

Goal Setting

Be A Juggernaut of Goal Achievement

goalSetting goals is one of the most important keys to achieving success. Studies have shown that the most successful people are the ones who have specific, written goals.

Setting a goal is not like a New Year’s resolution. That is just a wish. Just wishing and hoping for something isn’t going to make it happen. Setting a goal is having a target to shoot for and a plan to get there.

When planning your goals, choose which categories you would like for your goals. Establish the time frame. They could be lifetime goals, 10 year, 5 year, 1 year, 6 month, 3 month, 1 month, or weekly goals. Also you can have ongoing goals, such as exercising 3 to 5 times a week.… Read the rest

Learning the Hard Way

Making Mistakes – Right Management

mistake

 Management guru, Peter Drucker once said, “The better a man is, the more mistakes will he make– for the more new things he will try. I would never promote a man into a top level job who had not made mistakes, and big ones at that. Otherwise, he is sure to be mediocre.” At one time or another, everyone makes mistakes, some more catastrophic than others. But the trick is to effectively manage the mistake with humility so that it’s not career ending. Here are some tips to keep in mind when you have made a mistake at work.

Read the rest