As our businesses and organizations return to a pre-virus status, our owners and managers are currently in a hiring mode. Because of the lack of applicants, one may be overly anxious to hire the first available candidate. Let us consider the cost and time wasted in hiring the wrong person and consider a better methodical approach.
Consider the time and cost associated with finding and evaluating candidates. There are first the media costs, whether you use a publication, a website or even social media. Newspaper adds are expensive. We even have seen television ads for finding help. Combine those out of packet costs with your time in reviewing applications and interviewing. If you nothing else that time diverts you from pursuing your daily business which is already stretched due to a lack of staff.… Read the rest
During several of our seminars we often project the illustration shown here on the right. Upon noticing it, the most common question is: “What is this?”
This is referred to as the KASH Box and as we explain its purpose and meaning, the listener usually nods their head and smiles. They often said, “I’ve believed this for years, but I never saw it expressed this way. Seeing it reinforces what I’ve always known.”… Read the rest
I believe at the core of leadership is whether the leader is trusted by others. Would you be motivated to believe and follow a manager who you did not trust? How would the staff work to accomplish the plans and goals put forward by that leader or manager? Whether you are the owner of a business, the leader of a nonprofit, or a government official, leadership starts with Trust.
This is true not only in leadership, but in all business transaction. I was once involved in the sale of a business to a venture capital organization. Although there was substantial due diligence and extensive legal scrutiny before the finalization of the contract, one of the principles made a memorable statement.… Read the rest
There is ongoing discourse in all sectors (public, private, healthcare and non-profit) regarding the need for retaining talented employees. And there is consistent agreement that doing so can be more difficult and challenging than hiring them. The retention of good employees is a human resources strategy that contributes in many ways to the overall performance of an organization. Effective employee retention results in lower turnover and associated costs, increased customer and employee satisfaction, increased productivity, improved product quality, and greater financial success.… Read the rest
As you drive down the street in any town in this county the most prolific visible sign is “help wanted”. With an unemployment rate of 3.8 %, the replacement of those who leave is extremely difficult. Managers need to minimize turnover to maintain a workforce that can produce its products and service its customers. The Work Institute reports that in 2018, 42 million employees left the company where they had been employed. That amounts to one in every four people. The Society of Human Resources Management (SHRM) estimates that replacement costs to hire a new employee is $4,129.
Calculating Turnover Percentage
Let’s understand the term turnover rate. It is calculated as follows. First add the total number of employees at the beginning of a period to the total number of employees at the end of a period.… Read the rest
As a young co-op student with General Motors, one of my first assignments was to work in the personnel department (we now call it Human Relations). People would come in to apply for work. We would tell them to fill out an application and we would keep it on file. One day I was standing at the counter talking to a supervisor in the department when an applicant came through the door and asked, “What are the qualifications necessary to work here”. The supervisor replied, “Just a strong back and a weak mind”… Read the rest
When the almighty created each of us he threw away the mold. No two us have the same personalities, think in the same way, or are motivated by the same things. This is one of the great wonders of the world, but it provides us as leaders with some difficult challenges. Why do people react differently to what we say? Who is best suited to handle a role in our group? How do I best motivate an individual? Let’s consider a better way to answer these questions.
Physiologists tell us that there are four general dimensions of behavioral styles; decisiveness, interactive, stabilizing and cautiousness. Part of what makes each person an individual is their unique combination of these four dimensions of behavior.… Read the rest
Surveys have indicated that most workers have had a bad boss. I have, haven’t you? They are slow to praise, but quick to point out errors. They spend most of their time in their office and leadership meeting. They are seldom seen wandering through the office and talking with the staff. A survey conducted by the Chicago based LaSalle network discovered that most people have had a bad boss.… Read the rest
As any business or organization begins to grow, there comes a point where the leadership begins to realize that they cannot do or control everything themselves. They must begin to delegate tasks and responsibilities to others; but of equal importance, is to empower those individuals. Empowerment in the simplest terms means to treat people not as employees, but as partners.… Read the rest
Overtime Overhaul: Review Proposed Changes Now Before Final Rule Announced
Overtime rule expected to be costly
By Allen Smith 5/10/2016
As HR professionals wait anxiously for the release of the U.S. Department of Labor’s (DOL’s) final changes to the overtime exemptions, it’s becoming clear that the new rule will cost many employers a lot of money. But the revised standard also will create an opportunity for HR to correct some past mistakes.
Employers will spend $592.7 million to comply with the new rule, the DOL estimated, saying that each of the 7.4 million affected establishments will need one hour to get up to speed on the changes. The department calculated that it will cost $254.5 million for businesses to become familiar with the regulation; $160.1 million to make necessary adjustments; and $178.1 million in managerial costs… Read the rest
The Top 10 Signs That An Employee May Be In ‘Active Addiction’
The cost to business of employee addiction is tremendous. Many addicts (which includes alcoholics) become extremely skilled at hiding or explaining away events related to their addictions. Encouragement from an employer can be a powerful prompt to the employee to get appropriate treatment and so return to full productivity. (Note: Automatic termination of actively addicted employees is neither humane nor advisable. First, addiction is a disease, not a moral choice. Second, many people who are addicted may be covered by the Americans with Disabilities Act.) Although some of the following may occur in employees who are not addicted, the more that apply, the more likely it is that the employee suffers from addiction in some form or other.… Read the rest
Team Building Activities
Ideas for team building activities can include virtually anything that involves getting your people to interact, cooperate, communicate, and hopefully have some fun at the same time. This is a great way to get staff away from the rules and roles of the office and take a break from the projects and pressures everyone has been dealing with, yet still work on developing transferable skills to take back to work. Some of the essentials of team building include:
emphasizing a team focus on shared goals- maintaining individual commitment to these goals
identifying problem areas and working together to overcome these
Companies and organizations often use part time employees to serve in a limited role. They are not paid as well as full-timers, sometimes do lower level work, and may have a limited career track. They may be moms who have priorities at home, seniors who no longer want a 40 hour work week, or college students looking to earn some money to supplement expenses. They are hired to reduce operating costs, fill leftover hours from full time employees, deal with an economic downturn, or seasonal requirements. Between 2000 and 2010 the number of employees working part time increased by 300 % or 9 million people.… Read the rest
In his book, Good to Great, Jim Collins states, “The first thing is to get the right people on the bus and the wrong people off the bus.” He, of course, is referring to the bus as being the company or organization. In our practice, we have worked with both for-profit and non-profit organizations. In the for-profit world the people are employees, while in the non-profit world many of those people are volunteers. Strategic from 2013 have shown that 80% of the non-profit workforce are volunteers, total of 62.6 million. Leaders in non-profit organizations should recognize this important work force and learn how to best recruit, motivate and retain them. They need to appreciate why people volunteer, how to get them on-board and how to retain them.… Read the rest
Be the change you want to see occur in the world around you. We can’t make other people be more considerate, helpful, honest, etc., but if everyone were to work on him or herself and develop these attributes, our world would be a better place. In this article, we will examine five attributes to becoming a coach in everyday life.
I recently read the book, Boys in the Boat. It was a true story of a sculling team from the University of Washington, who through hard work and discipline became national champs and went on to win the 1936 Olympics in Germany. It’s a great story, set against the dramatic background of the Berlin Olympics hosted by Adolf Hitler. It describes how a rowing team developed into the fastest in the world. Of course, the members of the team need to be strong and fit, but there comes a point when all come together in harmony to maximize their performance. It is said that the team is only as fast as its slowest rower, but once they reach that synchronized harmony, they outpace the rest of the competitors.… Read the rest
Non-profit organizations rely heavily on volunteers to perform a number of important roles. They may serve on their board of directors, on an operating committee, in a staff role, or help with an annual event. Unlike a commercial organization where the employees are motivated to a large extent by wages and salaries, non-profit volunteers contribute for non-financial reasons. It is important to understand the leadership tools which can be used to properly motivate these valued contributor’s.
American psychologist Abraham Maslow developed a model which is known as the Hierarchy of Needs. His theory is that there are several levels of human needs where each lower level needs to be satisfied before the next higher can be realized.… Read the rest
Our clients are often asking us to find better ways to motivate their staff. They are trying to get them more involved in a new challenge or are considering a financial incentive to spur productivity. They may be trying to encourage new ideas or overcome seemly insurmountable obstacles. Carolyn Dewar and Scott Keller provide us with several ideas in their Harvard Business Review Article, Four Motivation Mistakes Most Managers Make.
Effective leaders are known for being excellent communicators. Here’s what to do.
1) Avoid “Not.” Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, “I can’t,” you appear helpless and ineffective. Instead, talk about what you can do and what you want.… Read the rest