You started the year with great plans and expectations, but sometime during the month of March, the work seemed to end. You may have had to close your office and possibly work from home. Your staff may have become apprehensive about working with clients. The annual fundraising event may have been canceled or postponed. You found yourself disheartened and in a state of crisis.… Read the rest
You started the year with great plans and expectations, but sometime during the month of March, the work seemed to end. It was if your customers went into hiding and your telephone stopped ringing. If you are a retail business or retail store, you had to shut down. You had to layoff much of the staff you had hired and trained over a period of months and years. You found yourself disheartened and in a state of crisis.… Read the rest
So often we find that a business or a nonprofit organization has wandered into an area which might not be consistent with their Mission. They are spending time and energy addressing some idea that diverts them from the important issues which need to be addressed. Let me remind you that our business name is RLS Focused Solutions. One of the roles of a business coach is to remind the client not to lose their focus.… Read the rest
During several of our seminars we often project the illustration shown here on the right. Upon noticing it, the most common question is: “What is this?”
This is referred to as the KASH Box and as we explain its purpose and meaning, the listener usually nods their head and smiles. They often said, “I’ve believed this for years, but I never saw it expressed this way. Seeing it reinforces what I’ve always known.”… Read the rest
I believe at the core of leadership is whether the leader is trusted by others. Would you be motivated to believe and follow a manager who you did not trust? How would the staff work to accomplish the plans and goals put forward by that leader or manager? Whether you are the owner of a business, the leader of a nonprofit, or a government official, leadership starts with Trust.
This is true not only in leadership, but in all business transaction. I was once involved in the sale of a business to a venture capital organization. Although there was substantial due diligence and extensive legal scrutiny before the finalization of the contract, one of the principles made a memorable statement.… Read the rest
This is that time of year when we reflect on the events of the previous year and begin to plan for the current year. Think back over the last year and think what you learned from your failures and successes. We hope to be lifetime learners and understand that much of our education comes from our practical experience. Therefore, let’s build our future with what we learned for the past.
Susan is the owner of a profitable and growing service business. She has worked hard to grow the business, spent many hours away from family and friends. She has done most of the business management herself, dedicating only minor clerical tasks to others. Her strengths are in sales and marketing, but she is frustrated by being constantly pulled away to supervise the work crews and address customer complaints. The conclusion is that she must begin to delegate some of the supervisory responsibilities to someone else.… Read the rest
Our client businesses come with a variety of objectives for the sustainability of their efforts. Some just want to be more profitable. Some want to pass the business onto their family. But the ones who are the most exciting are those who want their business to grow in services and products they provide. Of course, that includes growth in revenue and profitability. These are building enterprises of greater value. Most start with a founder, who by their hard work and willpower have built a strong business, but somewhere along the line their progress is stalled.… Read the rest
Leadership is a key element in the development or rebirth of any organization, whether it is a for-profit business or non-profit community organization. It is important to large corporations, such as General Electric; small local businesses, such as a town dry cleaner; city, county and state government; churches, and service organizations such as Rotary.… Read the rest
Maybe you are a business or a non-profit that completed writing a strategic plan within the last one to two years. You spent many hours with your board of directors or management team carefully crafting the wording within each step of the process. Maybe you used a consultant or let a team member lead the discussion. Everyone felt good about the completion of the document, but a year later the status quo continues. What happened?… Read the rest
In his book Traction, Gino Wickman discussed the development of effective and meaningful meetings. He reports that surveys, where people were asked to rate the effectiveness of meetings on a scale of 1 to 10, the responses were in the 4 to 5 range. Over the last year, I have been involved in a monthly leadership meeting with a client and have observed that attendance had become a struggle. In talking to several of the participants, I discovered that they saw little purpose in the meeting and often found something more important to occupy their time. Let’s share some of the ideas that Mr. Wickman suggests in structuring a Level 10 Meeting (TM).… Read the rest
Strategic Planning has always been a key leadership tool in the development of successful for-profit organizations. Its format and time scope may vary, but it serves as an important function in business success. It has helped many businesses focus their priorities on future growth and profitability.… Read the rest
When a business owner or manager is asked to describe their greatest challenge, the response is, too often, an obvious symptom. My competitors’ undercut my prices. I need to find a better location, but this is all I can afford. I can’t find good employees who will provide good customer service. These are the stated obvious issues, but they will not help us get past the obvious and lead to developing a plan for business success.… Read the rest
Strategic Planning has always been a key leadership tool in the development of successful for-profit organizations. Its format and time scope may vary, but it serves as an important function in business success. It has helped many businesses focus their priorities on future growth and profitability.
What about non-profit charitable organizations? Although their objectives are not to generate a profit or provide its stockholders with a dividend, they must look into the future to increase its service to the communities it serves and find the necessary funding to support those services. Their ultimate success may not be defined as business success, but is measured in the effectiveness of their humanitarian service. Stripped of profitability goals and materialistic rewards, these organizations face enormous challenges in focusing their efforts and motivating those involved.… Read the rest
Leadership wisdom from Simon Sinek To be authentic is to be imperfect.
Authenticity is about imperfection. And authenticity is a very human quality. To be authentic is to be at peace with your imperfections.
Great leaders are not the strongest; they are the ones who are honest about their weaknesses. Great leaders are not the smartest; they are the ones who admit how much they don’t know. Great leaders can’t do everything; they are the ones who look to others to help them. Great leaders don’t see themselves as great; they see themselves as human.
Great leaders don’t try to be perfect, they try to be themselves … and that’s what makes them great.
It is widely understood that listening is an important skill in a wide range of activities. To be a great leader or manager, you must be a good listener. To be a good salesperson, you must learn to listen to the needs of your customer or client. To be a good teacher, you must listen to the feedback from your class. To be a good parent, you must listen to the questions from your children. Listening is especially important in being a good spouse.… Read the rest
Nonprofit boards of directors can either be a great asset to an organization or of little value. They are required by law to ensure that the public good is furthered. They can be viewed by the staff as being important to the organization or a nuisance. Let’s consider three areas of concern. Who should be on a board? What should the board and its member do? What should be the on-boarding process for new members?… Read the rest
We often wonder if we can change the way people in our organization behave. It seems like such an impossible task, but much work has been done in understanding some basic concepts which leaders can use to modify the behavior of others and improve productivity. How do you correct the behavior of a staff member who is always late or someone who wants to take up your time complaining about others? How do you develop a more productive group or team? There are some concepts and ideas which can help with these matters.… Read the rest
When the almighty created each of us he threw away the mold. No two us have the same personalities, think in the same way, or are motivated by the same things. This is one of the great wonders of the world, but it provides us as leaders with some difficult challenges. Why do people react differently to what we say? Who is best suited to handle a role in our group? How do I best motivate an individual? Let’s consider a better way to answer these questions.
Physiologists tell us that there are four general dimensions of behavioral styles; decisiveness, interactive, stabilizing and cautiousness. Part of what makes each person an individual is their unique combination of these four dimensions of behavior.… Read the rest