The Listening Side of Communications
Really Good Listening Habits Are Hard to Find
When is the last time you had a conversation with someone where you really felt like the person you were talking with was engaged in the conversation and was really interested in what you were communicating?
Their body language, eye contact, and tone of voice were focused and inviting and surrounding distractions seemed irrelevant. Every one of us can remember a meaningful conversation and what it felt like to “be heard.” Being heard is an important component to how we measure our self-worth and self-confidence.… Read the rest
In fact many organizations are faced with the reality that they need to get more results through smaller and perhaps more fragmented teams. As your employees have added and shifted roles, positions, and responsibilities, how do you know you have the right people in the right positions in order to maximize your organization’s efforts and outcomes?… 
you’re talking to the business owner of a multi-site,multinational organization or the owner of a corner store, there are three critical measurements that denote the overall health and well-being of any organization: employee engagement, customer satisfaction, and cash flow. This applies to non-profit organizations as well as businesses.
that scoreboard will report the runs, hits, and errors. In business, the scoreboard maybe a financial statement or a sales report. In a non-profit, it may be the number of people served or the number of programs run. These scoreboards reflect the end result of the business’ activities, but these types of measurements are difficult to use in defining a specific problem or developing programs to make improvements.Most businesses or organizations could not exist without a scorecard.
was very excited by the outcome. Now a year later, nothing has seemed to change. We seem to have the same issues and problems that existed a year ago and spend our time at board meetings in the details of finding solutions. Sound familiar? This month’s issue of the Quill contains an article, 
Simplistically, most people will feel motivated and will want to stay in their job if their manager:
employees and staff. Sure there are marketing issues and financial issues that are difficult, but motivation seems to be the most difficult one to address. In a January 2003 
selling. An article in a recent issue of the 
d attributes of the employees and the leadership abilities of the manager. Here are some leadership principles worth understanding.right people:
may call on the phone and ask for direction. The first questions you are asked is, well, where are you now? This also is a starting point in any development process in which the question is how do I get to the next level of success? The question here is what is your current situation? One of the elements of that situation is you and we are making the opportunity available to you to better know yourself. Go to the 
maintain. You must be aggressive, responsive, and quick. Your challenge is getting everyone on your team or in your department committed and focused on achieving organizational success. As an effective team leader, your role is to build the best, strongest, most productive team possible. Your team or department’s results, or lack thereof, will be in direct proportion to the cohesiveness of your team.… 
career and remember those managers who you most admired. What can be learned from them and how can it make us better leaders? What were the traits or attributes we can identify? Let’s consider the five attributes listed below as a starting point. Are there others?