Recently we attended a conference in Reading PA at Resource Associates, during which Tammy Kohl made a presentation on Listening. I would like to share with you some of the ideas and thoughts. It was a great subject and helpful to us all.
First consider on a scale of 0 to 100% what your level of efficiency is. 60% of the time we spend in communications is listening. Studies have shown that the average person listening skills are only 25 % efficient.… Read the rest
As we begin a new year, our hope is to continue to grow our businesses in both revenue and profitability. One of the most important responsibilities of leaders is to establish goals for their business. As a business grows, it becomes more difficult to align the efforts of increased employees. During the start-up phase of a business, communications tend to be informal and it is easier for the owner to ensure that expectations and plans are clear because there are fewer people. However, adding employees adds complexity, and it becomes critical to formalize goals to ensure that everyone is on the same page.… Read the rest
Recently I had a meeting with a colleague and he said something that really hit home.
This person is driven and early in his career he made sacrifices with his family to get ahead. He achieved great financial success and rapidly rose up the career ladder. However, the financial gain was offset by the costs to his personal life: divorce, disconnected with his children, and even his own health. He told me now that he is older, and wiser, he wouldn’t have given up so much personally to gain what he did financially.… Read the rest
Trying to succeed at anything without first having a clear vision of what it is you want to accomplish will only lead to you going around in circles and eventually giving up in frustration.
To develop your vision, you must look inside yourself. Vision comes from within, from the spirit or subconscious, whatever you choose to call it. Everyone has a vision that is uniquely their own, and you are no different. The hard part comes in understanding your personal vision and how it applies to your personal motivation plan.… Read the rest
When the almighty created each of us he threw away the mold. No two us have the same personalities, think in the same way, or are motivated by the same things. This is one of the great wonders of the world, but it provides us as leaders with some difficult challenges. Why do people react differently to what we say? Who is best suited to handle a role in our group? How do I best motivate an individual? Let’s consider a better way to answer these questions.
Physiologists tell us that there are four general dimensions of behavioral styles; decisiveness, interactive, stabilizing and cautiousness. Part of what makes each person an individual is their unique combination of these four dimensions of behavior.… Read the rest
For those who have spent a portion of their careers in a large organization, they had expert assistance when it came to hiring new employees. That assistance may have come from a Human Resources staff who helped to locate prospective employees and then assisted with the initial screening. For many of us, our careers transitioned to either smaller businesses or nonprofits, where that assistance does not exist. That being said, we need some basic principles to guide us through the hiring process.
In Traction-Get a Grip on Your Business, Gino Wickman provides insights for success in entrepreneurial for-profit businesses; but with some modification, many of his concepts need to be considered by nonprofits. Whether the organization is cause-based, membership-based or a foundation, these concepts can be applied to insure success.
Let’s consider the six key areas described in Traction and how they apply to nonprofit organizations. They are: vision, people, data, issues, process and traction.… Read the rest
Hank Rosso tells us, Fund Raising is the gentle art of teaching the joy of giving. The real question is once that joy is recognized, how can that joy be channeled into a gift for your cause. We live in a very generous society. Some people can make major donations to support a cause, but many, with minimal means, will also provide support. During the holiday season we are inundated by requests from many worthwhile causes. Which one should someone chose and why?… Read the rest
In his book, Traction-Getting a Grip on Your Business, Gino Wickman tells a story which needs to be consider by both businesses and nonprofits. Picture a small plane flying across the Atlantic Ocean. Halfway across the captain announces.” I’ve got bad news and I’ve got good news. The bad news is that the gauges aren’t working. We are hopelessly lost. I have no idea how fast we are flying or in what direction and I don’t know how much fuel we have left. The good news is that we’re making great time. Management meetings often center on solving the crisis of the day or celebrating the lasts success, but metrics, the airplane’s gauges, are not often reviewed.… Read the rest
Surveys have indicated that most workers have had a bad boss. I have, haven’t you? They are slow to praise, but quick to point out errors. They spend most of their time in their office and leadership meeting. They are seldom seen wandering through the office and talking with the staff. A survey conducted by the Chicago based LaSalle network discovered that most people have had a bad boss.… Read the rest
We recently conducted a workshop at the Association of Chamber of Commerce Executives in Savannah GA. There were approximately 120 chamber leaders, from across the nation, and the question was asked, how many have a formal strategic planning process? There was an overwhelmingly positive show of hands. The response from these participants reflects our experience with all nonprofits, that most have a strategic planning process. It may vary in timing or method, but it is essential to the success of the group. Without it, there can be a loss of faith from those who invest their time, trust and resources to an organization.… Read the rest
So many in the charity and nonprofit world are internally focused on the good work they do. They see, on a daily basis, the positive results generating from their effort. In fact, that is their motivational force, but they may not make a priority of sharing those results with others outside their organization. In many cases, their accomplishments are the best kept secret in town.
I am reminded of a moment in Pride and Prejudice when Mr. Darcy tells Elizabeth Bennet, “I cannot forget the follies and vices of others so as I ought, nor their offences against myself.” She then admits, “My good opinion once lost is lost forever.” In our consideration of leadership we must understand that trust is a quality developed over time but easily lost. It is an essential part of the leadership attributes of anyone who leads a business or organization.
Warren Buffet is quoted as saying, “Look for 3 things in a person, intelligence, energy, and integrity. If they don’t have the first one, don’t even bother with the first two.”
We are often in a social situation where we meet people, who will eventually ask us, what we do. When we reply that part of our practice is business coaching they often reply, “OH that’s nice.” They say that in a way which indicates that they are unsure of what that means and are fearful of finding out more about the subject. They assume that they are well equipped to handle their business issues or that this is a “touchy feely” subject that makes them uncomfortable.… Read the rest
Leadership is a key element in the development or rebirth of any organization, whether it is a for-profit business or non-profit community organization. It is important to large corporations, such as General Electric; small local businesses, such as a town dry cleaner; city, county and state government; churches, and service organizations such as Rotary.… Read the rest
As any business or organization begins to grow, there comes a point where the leadership begins to realize that they cannot do or control everything themselves. They must begin to delegate tasks and responsibilities to others; but of equal importance, is to empower those individual. Empowerment in the simplest terms means to treat people not as employees, but as partners.… Read the rest
Most organizations have at least one individual who might be considered troublesome. They may be tolerated because the group feels that they carry their load. They may not be tactful and could often be abrasive, leaving you with a very tricky situation. How you handle these individuals, who some might classify as characters may have a significant impact on the effectiveness of the group. Some might consider them loners in that they often fail to greet coworkers and fail to say hello in the morning. They might fail to have eye contact or make unusual statements at inappropriate moments. Others often say “well that’s the way he is.” As a manager you must tread lightly with these personalities; but to maintain communications and productivity there are some suggested actions and things to avoid.… Read the rest
One of the skills necessary for success in any business or nonprofit organization is the ability to chart a course. To properly chart a course, it is important to understand first where you are, than where you want to go, and finally the plan on how to get there. If you have ever been in a new town and wanted to go out to dinner, you might have first looked for a restaurant in a magazine. You then call to find out where they were located. The first question you were asked by the person in the restaurant is where are you now? In fact, you have just taken the first step in charting a course to dinner.… Read the rest