Susan is the owner of a profitable and growing service business. She has worked hard to grow the business, spent many hours away from family and friends. She has done most of the business management herself, dedicating only minor clerical tasks to others. Her strengths are in sales and marketing, but she is frustrated by being constantly pulled away to supervise the work crews and address customer complaints. The conclusion is that she must begin to delegate some of the supervisory responsibilities to someone else.… Read the rest
As you drive down the street in any town in this county the most prolific visible sign is “help wanted”. With an unemployment rate of 3.8 %, the replacement of those who leave is extremely difficult. Managers need to minimize turnover to maintain a workforce that can produce its products and service its customers. The Work Institute reports that in 2018, 42 million employees left the company where they had been employed. That amounts to one in every four people. The Society of Human Resources Management (SHRM) estimates that replacement costs to hire a new employee is $4,129.
Calculating Turnover Percentage
Let’s understand the term turnover rate. It is calculated as follows. First add the total number of employees at the beginning of a period to the total number of employees at the end of a period.… Read the rest
It is widely understood that listening is an important skill in a wide range of activities. To be a great leader or manager, you must be a good listener. To be a good salesperson, you must learn to listen to the needs of your customer or client. To be a good teacher, you must listen to the feedback from your class. To be a good parent, you must listen to the questions from your children. Listening is especially important in being a good spouse.… Read the rest
We often wonder if we can change the way people in our organization behave. It seems like such an impossible task, but much work has been done in understanding some basic concepts which leaders can use to modify the behavior of others and improve productivity. How do you correct the behavior of a staff member who is always late or someone who wants to take up your time complaining about others? How do you develop a more productive group or team? There are some concepts and ideas which can help with these matters.… Read the rest
Overtime Overhaul: Review Proposed Changes Now Before Final Rule Announced
Overtime rule expected to be costly
By Allen Smith 5/10/2016
As HR professionals wait anxiously for the release of the U.S. Department of Labor’s (DOL’s) final changes to the overtime exemptions, it’s becoming clear that the new rule will cost many employers a lot of money. But the revised standard also will create an opportunity for HR to correct some past mistakes.
Employers will spend $592.7 million to comply with the new rule, the DOL estimated, saying that each of the 7.4 million affected establishments will need one hour to get up to speed on the changes. The department calculated that it will cost $254.5 million for businesses to become familiar with the regulation; $160.1 million to make necessary adjustments; and $178.1 million in managerial costs… Read the rest
The Top 10 Signs That An Employee May Be In ‘Active Addiction’
The cost to business of employee addiction is tremendous. Many addicts (which includes alcoholics) become extremely skilled at hiding or explaining away events related to their addictions. Encouragement from an employer can be a powerful prompt to the employee to get appropriate treatment and so return to full productivity. (Note: Automatic termination of actively addicted employees is neither humane nor advisable. First, addiction is a disease, not a moral choice. Second, many people who are addicted may be covered by the Americans with Disabilities Act.) Although some of the following may occur in employees who are not addicted, the more that apply, the more likely it is that the employee suffers from addiction in some form or other.… Read the rest
In his book, The E-Myth RevisitedMichael Gerber describes the roles played by different personalities within a business. The first is the technician, who actually does the work or delivers the service in the business. The second is the manager, who organizes and controls the business on a daily basis. The third is the entrepreneur who best understand the business environment and leads it though changes necessary for continued success. One might conclude that knowledge of actual working in the business or managing the operation of the business does not always lead to success. What leads to success is knowledge of how a business needs to operate within its competitive market place.… Read the rest
Companies and organizations often use part time employees to serve in a limited role. They are not paid as well as full-timers, sometimes do lower level work, and may have a limited career track. They may be moms who have priorities at home, seniors who no longer want a 40 hour work week, or college students looking to earn some money to supplement expenses. They are hired to reduce operating costs, fill leftover hours from full time employees, deal with an economic downturn, or seasonal requirements. Between 2000 and 2010 the number of employees working part time increased by 300 % or 9 million people.… Read the rest
In his book, Good to Great, Jim Collins states, “The first thing is to get the right people on the bus and the wrong people off the bus.” He, of course, is referring to the bus as being the company or organization. In our practice, we have worked with both for-profit and non-profit organizations. In the for-profit world the people are employees, while in the non-profit world many of those people are volunteers. Strategic from 2013 have shown that 80% of the non-profit workforce are volunteers, total of 62.6 million. Leaders in non-profit organizations should recognize this important work force and learn how to best recruit, motivate and retain them. They need to appreciate why people volunteer, how to get them on-board and how to retain them.… Read the rest
Our clients are often asking us to find better ways to motivate their staff. They are trying to get them more involved in a new challenge or are considering a financial incentive to spur productivity. They may be trying to encourage new ideas or overcome seemly insurmountable obstacles. Carolyn Dewar and Scott Keller provide us with several ideas in their Harvard Business Review Article, Four Motivation Mistakes Most Managers Make.
Every morning I have a routine to start my day. I get up, brush my teeth, floss, rinse with mouthwash, shower and put in my contact lens. If for some reason that routine is disturbed, I might find myself later in the day wondering why I can’t see well. Have you ever found yourself leaving home and going in the wrong direction in your car because you are not going to work that day, but to a different destination. These are two examples of the habits that develop over time into routines.
Performance Management is a system developed out of the best practice of top performing organizations to provide managers with a structured approach to the key retention criteria.Simplistically, most people will feel motivated and will want to stay in their job if their manager:
pays attention to their work
provides them with a job to match their skills, knowledge and experience gives them opportunities to grow and develop
judges their performance objectively
Most Performance Management processes contain critical opportunities for recognition.
Traditionally, the annual appraisal is the only meeting during the year when an average or better worker will meet his or her boss to discuss performance. People with poor performance can and do have a regular audience with their manager; sometimes on a weekly basis.… Read the rest