Building Your Team
Practical Team Building
There comes a day in the growth of a business or organization where the owner or founder must hire people with the expectation that they will help to contribute to its growth and success. This is true whether the hire will be working in the shop, taking orders at the front counter, writing software, or managing a part of the business. So often the entry of this new employee results in negative results. The manager and the new employee are frustrated and disappointed. With this hiring, comes some new skills which the leader must master to produce the desired results. Let us start with the assumption that the interviewing and selection process was done well and the new employee arrives for their first day on the job.… Read the rest
To be more responsive to customer needs, emphasize customer satisfaction, develop closer relationships with their customers and flatten the management structure, some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer focused teams that exist to provide customers a one-stop shopping service.… 
It’s no longer enough to be good, you must be exceptional. It is no longer enough to have satisfied customers, you must seek to develop a loyal and delighted customer base. It’s no longer enough to maintain. You must be aggressive, responsive, and quick. Your challenge is getting everyone on your team or in your department committed and focused on achieving organizational success. As an effective team leader, your role is to build the best, strongest, most productive team possible. Your team or department’s results, or lack thereof, will be in direct proportion to the cohesiveness of your team.… 
searched for ways to rescue the animal, with no success. Regretfully the owner decided that since the donkey was growing old, he should give up the idea of rescuing the animal and simply fill in the well. Hopefully, the donkey’s demise would be quick and painless. The farmer then called his neighbors to help with the task, and soon several men began shoveling dirt into the well. When the donkey realized what was happening, he brayed, and struggled … but finally the noise stopped.… 
trumpet.” – Fr. Theodore Heshurgh Former President of The University of Notre Dame
I have often been part of a civic group discussing how to assist the growth of small businesses in the community. The word entrepreneur is commonly used by members of the group, but it seems that the term means different things to different people. Some define an entrepreneur as anyone who goes into business for themselves. That could be anyone who decided to start a business cutting lawns or washing cars. These are all noble businesses and do provide income for their owners, but it seems that this type of entrepreneurship is not the type celebrated widely. There needs to be more to it than providing a service or several jobs.… 
While employment is a surefire way of securing your future, there are always those who believe that entrepreneurship should be a priority not only among those who are already established in life but also for students who have just finished their studies. Other people believe that getting involved with a profitable business is still the way to go if one wants to be financially successful in the future.
Several weeks ago, we were invited to conduct a three-hour seminar for the Independent Garage Owners of North Carolina (IGONC). The subject of the seminar was Business Model Generation, a topic which shows the participants a method to look at their current business operation and discover ways to bring it more in-line with their customer needs.
Yes, it’s time to start thinking about plans for the coming year. Many of the most successful businesses in our area use this period of time to develop next year’s plan for growth and success. In fact, several travel to workshops as far away as Chicago for guidance on developing their plan.
are 
There are many important steps to consider when developing a Business Plan for your company, but the first step is to fully understand the main uses of a business plan. The four main uses of a business-plan are as follows:
A recent survey published by 
In two previous articles, we discussed results-based leadership and some of the possible methods of making that happen. I want to share with you some of the thoughts written by the late 
what we do, not the role we are in. Some people in “leadership roles” are excellent leaders. But too many are bosses, “snoopervisors,” technocrats, bureaucrats, managers, commanders, chiefs, and the like. Conversely, many people who have no formal leadership role are excellent leaders. In today’s fast changing world, we all need to be leaders.… 
Much like a football team that is playing in the Super Bowl, having a game plan and the desire to win is important. Unfortunately, my Steelers will not have a chance to repeat this year. However, winning depends on execution. One of your primary roles as a leader is that of a coach. Coaches reinforce the results they believe people are capable of achieving.
Every morning I have a routine to start my day. I get up, brush my teeth, floss, rinse with mouthwash, shower and put in my contact lens. If for some reason that routine is disturbed, I might find myself later in the day wondering why I can’t see well. Have you ever found yourself leaving home and going in the wrong direction in your car because you are not going to work that day, but to a different destination. These are two examples of the habits that develop over time into routines
Large organizations, with sophisticated management systems track performance measurements with a religious fervor. What about small businesses and individuals? Do they need and have these measurements of business success? Good metrics go beyond the traditional sales and profit figures from the financial statements. These are measurements of history or time passed. Good metrics measure the present and future trends. They indicate issues that can be addressed in the present, not issues that must recalled from the past.
It is often the case that a Board of Directors, whether it is for a Fortune 500 company or a local non-profit, has to recruit and evaluate candidates for the position of CEO or President. When asked what they are looking for during this selection process, the most common answer is leadership. But why do they look for a candidate with leadership skills and how do they determine if that candidate will be an effective leader. Most importantly, they are looking for a person who can accomplish tasks and achieve results. Let’s consider that way first and then two models for determining an individual’s leadership ability.…